Automated trackers help you gain valuable insights into KPI’s, open-ended feedback, and more. In this article, we take a look at how to use this powerful strategy.
Wondering how to create a meaningful codebook that will generate actionable results for your business? Here’s how in 6 steps.
Retailers have the challenge of analyzing mass amounts of customer feedback. Learn how Swiss retailer Coop completed this effectively and efficiently.
Following up on customer feedback is a critical part of getting the most out of your NPS process. Here’s how to close the loop.
In this article, we’ll take a look at the advantages and disadvantages of using both open-ended and multiple-choice questions.
Augmented intelligence–rather than pure artificial intelligence–is key to the future of the workplace. Learn more here.
Open-ended feedback is useful, but can be tricky to analyze. Simplify the task by creating strategic customer feedback categories to sort, understand, and utilize feedback.
In this article, we’ll take a look at why you only need two questions to build an effective and useful customer survey.
A.I./NLP isn’t a perfect solution for processing customer feedback, but should instead be partnered with human intelligence to provide accurate, efficient insights.
Intimidated by NPS? Don’t be. Here are 5 steps to effectively measuring and utilizing this valuable metric to help you grow and improve.