Five Guys caters to burger lovers seeking high-quality food and friendly service – all while keeping things simple. To understand how Five Guys operates its successful marketing strategy, we analyzed 1236 Google Map reviews using the text analysis tool, Caplena….
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A Stoic Breakdown: Sentiment Analysis
Sentiment analysis is a natural language processing (NLP) technique used to determine whether data has a positive, negative or neutral sentiment.
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How to Collect Surveys and Conduct Feedback Analysis in 1 Day🧑🔧
The research world is like a toolbox 🧰. Within the toolbox are surveys, focus groups, and experiments. Recently, the size of this toolbox has increased with social media, internet-based surveys, and mobile phones being used more frequently. The size of…
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What Really Is Machine Learning?
Did you ever get burned by a hot object as a child and vow never to make the same mistake again? That was a critical moment of learning. Through a variety of experiences, we develop and become better at navigating the world…
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A Definitive Guide to Augmented Intelligence
Augmented intelligence–rather than pure artificial intelligence–is key to the future of the workplace. Learn more here.
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Exploring Natural Language Processing to Categorize Feedback
A.I./NLP isn’t a perfect solution for processing customer feedback, but should instead be partnered with human intelligence to provide accurate, efficient insights.
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6 Things That Make Christmas Markets so ✨Irresistibly✨ Christmassy 🎅
Delicious hot chocolates ☕, Christmas markets, and joyful caroling 🎶 are in order! Despite enjoying this emotionally charged time of year, Caplena cannot help but flaunt our true nature – after all, we are artificial intelligence that categorizes emotions and…
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Everything You Need to Know About The Job Market After Covid 🦠
“Workin’ nine to five” (thanks, Miss Parton, for that earworm) was introduced by Ford Motor Company back in the 1920s to curb factory worker exploitation. The daily routine of tumbling out of bed and rushing into traffic to get to work – most of us know the drill.
We as a society have been tied to the same system and way of working for ge👏ne👏ra👏tions. Why? Because “things have just always been that way”. Then BOOM💥! In comes Covid 🦠.
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Chart of the Month: Relationship Chart 🧑🤝🧑
This blog post is all about the Relationship Chart – although it’s not too good at sticking to just one relationship at a time 😜. Staying in line with its polyamorous spirit, the relationship chart’s tendency to find relationships wherever…
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Datasets for Getting Started in Text Analytics
Would you like to get started with Caplena and try out some datasets? If you’re interested in some demo surveys with Open-Ended questions, we’ve got you covered: Here are 5 datasets with free-text feedback. The files are free to use…
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Chart of the Month: Driver Chart
Driver Scatter Analysis is a method for measuring a code’s influence on customer satisfaction (NPS/CSAT). On the Driver Chart that is created by this type of analysis, you can see immediately which issues “count” and where to focus your efforts….
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3 Easy Steps to Analyze Survey Responses using Caplena🕵️
Today, we will take you through the three steps required to evaluate your open texts survey responses with the help of Caplena, the AI solution for over 100 companies! “What Features/Practices Annoy You The Most About Apps/Websites?” We asked 800…