Retailers have the challenge of analyzing mass amounts of customer feedback. Learn how Swiss retailer Coop completed this effectively and efficiently.
Following up on customer feedback is a critical part of getting the most out of your NPS process. Here’s how to close the loop.
In this article, we’ll take a look at the advantages and disadvantages of using both open-ended and multiple-choice questions.
Augmented intelligence–rather than pure artificial intelligence–is key to the future of the workplace. Learn more here.
Open-ended feedback is useful, but can be tricky to analyze. Simplify the task by creating strategic customer feedback categories to sort, understand, and utilize feedback.
In this article, we’ll take a look at why you only need two questions to build an effective and useful customer survey.
A.I./NLP isn’t a perfect solution for processing customer feedback, but should instead be partnered with human intelligence to provide accurate, efficient insights.
Intimidated by NPS? Don’t be. Here are 5 steps to effectively measuring and utilizing this valuable metric to help you grow and improve.
Collecting honest customer feedback is critical to the success of your business. Learn strategies for doing it right.