Retailers have the challenge of analyzing mass amounts of customer feedback. Learn how Swiss retailer Coop completed this effectively and efficiently.
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How to Follow Up on Customer Feedback
Following up on customer feedback is a critical part of getting the most out of your NPS process. Here’s how to close the loop.
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Customer Surveys: Open-Ended vs. Multiple-Choice Questions
In this article, we’ll take a look at the advantages and disadvantages of using both open-ended and multiple-choice questions.
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A Definitive Guide to Augmented Intelligence
Augmented intelligence–rather than pure artificial intelligence–is key to the future of the workplace. Learn more here.
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10 Customer Feedback Categories to Help Give You Valuable New Insight
Open-ended feedback is useful, but can be tricky to analyze. Simplify the task by creating strategic customer feedback categories to sort, understand, and utilize feedback.
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A 2-Question Customer Survey: Yes, It Really Works
In this article, we’ll take a look at why you only need two questions to build an effective and useful customer survey.
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The Fatal Flaws of Relying Exclusively on A.I./NLP to Improve Business Outcomes
A.I./NLP isn’t a perfect solution for processing customer feedback, but should instead be partnered with human intelligence to provide accurate, efficient insights.
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5 Keys to Effectively Measuring and Utilizing NPS
Intimidated by NPS? Don’t be. Here are 5 steps to effectively measuring and utilizing this valuable metric to help you grow and improve.
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How to Ask for Customer Feedback – And Get an Honest Response
Collecting honest customer feedback is critical to the success of your business. Learn strategies for doing it right.