Wondering how to create a meaningful codebook that will generate actionable results for your business? Here’s how in 6 steps.
C.
Coop Case Study: Getting Actionable Insight From Mass Feedback Analysis
Retailers have the challenge of analyzing mass amounts of customer feedback. Learn how Swiss retailer Coop completed this effectively and efficiently.
H.
How to Follow Up on Customer Feedback
Following up on customer feedback is a critical part of getting the most out of your NPS process. Here’s how to close the loop.
C.
Customer Surveys: Open-Ended vs. Multiple-Choice Questions
In this article, we’ll take a look at the advantages and disadvantages of using both open-ended and multiple-choice questions.
A.
A Definitive Guide to Augmented Intelligence
Augmented intelligence–rather than pure artificial intelligence–is key to the future of the workplace. Learn more here.
1.
10 Customer Feedback Categories to Help Give You Valuable New Insight
Open-ended feedback is useful, but can be tricky to analyze. Simplify the task by creating strategic customer feedback categories to sort, understand, and utilize feedback.
A.
A 2-Question Customer Survey: Yes, It Really Works
In this article, we’ll take a look at why you only need two questions to build an effective and useful customer survey.
T.
The Fatal Flaws of Relying Exclusively on A.I./NLP to Improve Business Outcomes
A.I./NLP isn’t a perfect solution for processing customer feedback, but should instead be partnered with human intelligence to provide accurate, efficient insights.
5.
5 Keys to Effectively Measuring and Utilizing NPS
Intimidated by NPS? Don’t be. Here are 5 steps to effectively measuring and utilizing this valuable metric to help you grow and improve.
H.
How to Ask for Customer Feedback – And Get an Honest Response
Collecting honest customer feedback is critical to the success of your business. Learn strategies for doing it right.