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    Walk-through: Analyzing Open-Ended feedback. A 3½-step video tutorial on Netflix app reviews.

    May 6, 2020 1:14 pm
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    What can State-of-the-Art Sentiment Analysis provide?

    March 31, 2020 4:30 pm
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    Open-End Text Analysis: How to measure quality & compare AIs?

    March 4, 2020 3:04 pm
A.

A 2-Question Customer Survey: Yes, It Really Works

August 19, 2019 6:00 amAugust 19, 2019By KelseyIn Survey

In this article, we’ll take a look at why you only need two questions to build an effective and useful customer survey.

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T.

The Fatal Flaws of Relying Exclusively on A.I./NLP to Improve Business Outcomes

August 5, 2019 6:00 amAugust 19, 2019By KelseyIn A.I./augmented intelligence

A.I./NLP isn’t a perfect solution for processing customer feedback, but should instead be partnered with human intelligence to provide accurate, efficient insights.

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5.

5 Keys to Effectively Measuring and Utilizing NPS

July 22, 2019 6:00 amSeptember 2, 2019By KelseyIn Metrics

Intimidated by NPS? Don’t be. Here are 5 steps to effectively measuring and utilizing this valuable metric to help you grow and improve.

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H.

How to Ask for Customer Feedback – And Get an Honest Response

July 8, 2019 6:00 amAugust 19, 2019By KelseyIn Survey

Collecting honest customer feedback is critical to the success of your business. Learn strategies for doing it right.

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Background information on survey collection & evaluation, with a focus on NLP assisted workflows.

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