Choosing a Visualisation Option Having uploaded and processed your data to Caplena – what’s next? Data analysis is most effective when it explains key points through graphs 🚀 Creating a bar or pie chart seems simple enough, however, the challenge…
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Walk-through: Analyzing Open-Ended feedback. A 3½-step video tutorial on Netflix app reviews.
This tutorial is all about getting your hands dirty 👨🎨: We’ll take you through every step required to evaluate your open texts with the help of AI. If you follow the 3 required steps described in the guide below in all detail, it will take you approximately 45 minutes to get to achieve these results.
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What can State-of-the-Art Sentiment Analysis provide?
How can sentiment analysis give you an accurate, detailed insight into your customer feedback?
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Open-End Text Analysis: How to measure quality & compare AIs?
When it comes to open-ended text analysis, you need a partner that helps you save time and money. You need artificial intelligence.
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Getting to Fully Automated Tracker Evaluation
Automated trackers help you gain valuable insights into KPI’s, open-ended feedback, and more. In this article, we take a look at how to use this powerful strategy.
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How to Design a Meaningful Codebook
Wondering how to create a meaningful codebook that will generate actionable results for your business? Here’s how in 6 steps.
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Coop Case Study: Getting Actionable Insight From Mass Feedback Analysis
Retailers have the challenge of analyzing mass amounts of customer feedback. Learn how Swiss retailer Coop completed this effectively and efficiently.
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How to Follow Up on Customer Feedback
Following up on customer feedback is a critical part of getting the most out of your NPS process. Here’s how to close the loop.
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Customer Surveys: Open-Ended vs. Multiple-Choice Questions
In this article, we’ll take a look at the advantages and disadvantages of using both open-ended and multiple-choice questions.
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A Definitive Guide to Augmented Intelligence
Augmented intelligence–rather than pure artificial intelligence–is key to the future of the workplace. Learn more here.