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    A Stoic Breakdown: Sentiment Analysis

    July 12, 2022 11:27 am
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    How to Collect Surveys and Conduct Feedback Analysis in 1 Day🧑‍🔧

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C.

Customer Surveys: Open-Ended vs. Multiple-Choice Questions

September 30, 2019 6:00 amAugust 4, 2022By KelseyIn categorizing feedback

In this article, we’ll take a look at the advantages and disadvantages of using both open-ended and multiple-choice questions.

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A.

A Definitive Guide to Augmented Intelligence

September 17, 2019 6:00 amAugust 4, 2022By KelseyIn AI for text analysis

Augmented intelligence–rather than pure artificial intelligence–is key to the future of the workplace. Learn more here.

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1.

10 Customer Feedback Categories to Help Give You Valuable New Insight

September 2, 2019 6:00 amAugust 4, 2022By KelseyIn categorizing feedback

Open-ended feedback is useful, but can be tricky to analyze. Simplify the task by creating strategic customer feedback categories to sort, understand, and utilize feedback.

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A.

A 2-Question Customer Survey: Yes, It Really Works

August 19, 2019 6:00 amAugust 4, 2022By KelseyIn categorizing feedback

In this article, we’ll take a look at why you only need two questions to build an effective and useful customer survey.

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T.

The Fatal Flaws of Relying Exclusively on A.I./NLP to Improve Business Outcomes

August 5, 2019 6:00 amAugust 10, 2022By KelseyIn AI for text analysis

A.I./NLP isn’t a perfect solution for processing customer feedback, but should instead be partnered with human intelligence to provide accurate, efficient insights.

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5.

5 Ways to Effectively Measure and Utilize NPS

July 22, 2019 6:00 amAugust 5, 2022By KelseyIn text analysis tutorials

Intimidated by NPS? Don’t be. Here are 5 steps to effectively measuring and utilizing this valuable metric to help you grow and improve.

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H.

How to Ask for Customer Feedback – And Get an Honest Response

July 8, 2019 6:00 amAugust 5, 2022By KelseyIn categorizing feedback

Collecting honest customer feedback is critical to the success of your business. Learn strategies for doing it right.

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Background information on survey collection & evaluation, with a focus on NLP assisted workflows.

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